Where can I buy Franklees?
You have reached your destination. www.franklees.co.uk
How do discount codes work?
We're thrilled you have a code, and even more thrilled you want to use it. So let's do this. Just type your code into the space provided at checkout and the discount will automatically be applied to your total. Heads up, discount codes are only valid for full price products and only one code can be used at a time.
What size am I?
When it comes to buying underwear, you only get one shot. Because – well – hygiene. Don't worry, read the chart below each product and you'll nail it.
Women's Underwear: Our bottoms – that's Tangas, Bikinis and G-strings – run slightly small. Prefer yours just right, stick to your size. Fancy a bit more room, just size up.
How much does shipping cost?
Our UK customers can enjoy free shipping via Royal Mail on orders over £20. Orders under £20 is between £3.50 and £8 depending on size.
International shipping is £13. This usually takes 7-10 working days from fulfillment date to the EU and up to 21 days to the rest of the world.
Please note, various import duties and taxes may be incurred on delivery to certain regions. We send our products delivered duties unpaid and we have zero control over these duties that may be incurred.
When will I receive my order?
We process orders from 08h00 - 13h00 on weekdays. So, if you order before 13h00, your package will reach our couriers on the same day. You should then receive your order within three working days (in the UK). Our couriers take between 1-3 days to deliver but outlying and regional areas might take a little longer.
For all International orders: We'll process your order within 24 hours and usually send the following working day. Delivery takes approx. 7-10 business days in the EU and up to 21 days to the rest of the world.
What if I am not at home/office to receive my order?
The courier company used will always attempt to deliver to your door. If no one is home or no one answers, they will then usually try to call. If still no luck, the couriers will attempt delivery again on their next delivery run. To follow your Franklees delivery, use the tracking details in your order fulfillment email. If you notice an error with your delivery address or contact details, just contact us on email@example.com and we'll let the fulfillment centre know there's been a mistake.
How do I track my order?
Once your order has been collected, we will send you a tracking number via email or text depending on courier. If you have not yet received your tracking number, check your junk mail. If you can't find it there, drop us an email (firstname.lastname@example.org) so that we can check if it has been dispatched.
Please remember: If you placed your order during a weekend, or after 13h00 on a working day, it will only be dispatched on the next business day. If you have a tracking number, you can track it using the link to the courier's website also found in that email. If there's a problem with your parcel, it's our problem too. We won't leave you high and dry. The fastest way to find your order is to contact the couriers directly with your tracking details. Failing that, you know where we are (email@example.com).
Where do you ship to?
We ship worldwide, meaning we will deliver ANYWHERE on the planet. All we need is a valid delivery address and postal code. Our couriers will need a signature to deliver. That means P.O Boxes are out, sorry. Local orders will also be delivered to your door or whatever address you provided.
How do I place an order?
Well, we are super happy you've found something you like.
The next bit is even easier. All you need to do is select your size then hit the ADD TO CART button under your chosen product. Once you've finished shopping, click the shopping bag icon at the top right of the page, then click PROCEED TO CHECKOUT. Boom, you're done.
What are my payment options?
All our payment options are safe and secure. You can pay for your Franklees using Visa, Mastercard, AMEX, Maestro, Shop Pay, Apple Pay and Google Pay.
Can I buy a Gift Card?
Yeah you can. Particularly helpful if you're not sure of their size. Use the drop down menu and click GIFT CARDS. Select your value, add to cart and checkout. We'll then email you the voucher.
What is your return policy?
You can return your unworn Franklees within 14 days if they have all packaging still intact.
We do not accept any order edits or order cancellations.
To return your Franklees, first send us an email at firstname.lastname@example.org. Then include a note with your full name, order number and reason for return in the parcel.
Customers can send their returns to:
Orchard Business Park
Woking GU21 5FH
For all orders, return postage is not provided. If your return is accepted, store credit will be issued to cover your replacement pair.
Franklees will not be held responsible for any delivery delays beyond our control, including but not limited to wars, courier issues, postal strikes, incorrect addresses and acts of God.