1st Pair Refund Guarantee

Love your first purchase OR get a full refund, exchange or voucher.

Hassle-free PLUS you get to keep it!

If your first purchase doesn't make your heart skip a beat, we'll happily give you a FULL REFUND or EXCHANGE or VOUCHER on that FIRST PAIR of opened underwear & you get to KEEP IT!


The 1st pair refund guarantee T&C’s

• Refund qualifies for the 1st opened and tried-on pair only.
• If you have purchased multiple pairs and intend to return the rest, please do not open the pouches or try them on.
• You have a choice of a refund or an exchange or voucher for the first pair.
• You get to keep the first pair either way.
• Unopened pouches and packaging still qualify for exchange or refund as per consumer acts but will need to be returned before an exchange, voucher or credit is actioned.
• The 1st pair refund guarantee is valid for 30 days from receipt.
• You will receive the refund into the same bank account, payment method or card that was used when you made this purchase. 


How Does It Work

•  Click HERE for the link to request a refund, voucher or exchange.
• We will process the successful refund & exchange promptly.
• Returns are at own cost.
• The refund or Voucher will be for the price paid - not the current listed price as the prices can change from time to time.
• Shipping costs are not refundable.


If you have any questions please mail us at hello@franklees.co.za and we will be more than happy to help out.


Just a heads-up: we'll use our wise judgment to dodge any cheeky claims. T&Cs in place to keep things fair and fun! We reserve the right to refuse a refund or exchange.